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          Software Support Contacts

          Applied's Software Support

          We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

          Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

          For additional assistance, please select your region for your local support center contact information.

          North America

          Hours: 7:00 AM – 6:00 PM Mountain Time

          Product
          Email Contact
          Voice Contact

          300works
          300works_support@amat.com
          978-795-8011

          Activity Manager
          apf_support@amat.com
          801-736-3300

          APF RTD/Reporter
          apf_support@amat.com
          801-736-3300

          Auto ID
          Contact your support engineer
          801-736-3300

          AutoMod
          automod_support@amat.com
          801-736-3300

          AutoSched AP
          autoschedap_support@amat.com
          801-736-3300

          CELLworks
          cellworks_support@amat.com
          978-795-8011

          CFM/CSM
          Contact your support engineer
          801-736-3300

          CLASS MCS 3
          Contact your support engineer
          801-736-3300

          CLASS MCS 5
          classmcs5_support@amat.com
          801-736-3300

          Cornerstone
          cornerstone_support@amat.com
          978-795-8011

          E3 Platform / FDC / R2R
          e3_support@amat.com
          408-563-7798

          FAB300
          9:00 AM - 6:00 PM PT
          crc_fab300@amat.com
          For FAB-down situations, Platinum customers should use the contact number given by Support

          FACTORYworks
          factoryworks_support@amat.com
          978-795-8011

          iDurables
          factoryworks_support@amat.com
          978-795-8011

          MBTC / MyPro
          ees_service@amat.com
          408-563-7798

          MTS
          Contact your support engineer
          801-736-3300

          NeXus
          crc_toolnexus@amat.com
          408-563-7798

          OCAPS
          factoryworks_support@amat.com
          978-795-8011

          Open MTS
          Contact your support engineer
          801-736-3300

          Patterns
          patterns_support@amat.com
          978-394-7725

          PROMIS
          8:00 AM - 8:00 PM ET
          promis_support@amat.com
          800-784-6778

          Sentinel
          sentinel_support@amat.com
          408-563-7798

          SPACE
          space_support@amat.com
          978-795-8011

          STATIONworks
          stationworks_support@amat.com
          978-795-8011

          TransNet MCS
          Contact your support engineer
          978-795-8011

          TRMS - iReticle Cell
          Contact your support engineer 
          Contact your support engineer

          WinSECS
          winsecs_support@amat.com
          978-795-8011

          WorkStream
          crc_support@amat.com
          800-726-7400

          For FAB-down only

          Xsite
          xsite_support@amat.com
          978-795-8011

           

          Europe

          China

          Japan

          Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

          Product
          Email Contact
          Voice Contact

          All Products
          MAS_JKR_SWsupport@amat.com
          +81-52-238-2801

          Korea

          South East Asia

          Taiwan

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